Shipping policy

SHIPPING POLICY

Effective Date: July 1, 2026

 

At YugVaidya, we are committed to delivering every order safely, securely, and as quickly as possible. We understand that timely delivery is an important part of your shopping experience, and we work with trusted logistics partners to ensure that your order reaches you in excellent condition.

This Shipping Policy explains how orders are processed, shipped, delivered, and managed after dispatch. It should be read together with our Terms & Conditions and Return, Refund & Replacement Policy.

By placing an order through the YugVaidya website, you acknowledge and agree to this Shipping Policy.

1. Shipping Coverage

YugVaidya currently ships to most serviceable locations across India.

Delivery availability depends upon the coverage of our logistics partners and the accessibility of your delivery location.

At present, we do not ordinarily offer international shipping unless specifically announced on our website.

We reserve the right to modify, expand, suspend, or discontinue shipping to particular locations without prior notice where operational, legal, or logistical circumstances require.

2. Order Processing

Every order received through the YugVaidya website undergoes verification and quality checks before dispatch.

Orders are generally processed within 1–2 business days after successful payment confirmation.

Orders placed on Sundays, public holidays, or outside normal business hours will ordinarily be processed on the next business day.

Order processing times may be extended during:

  • Major sales events
  • Festive seasons
  • High order volumes
  • Inventory audits
  • Product launches
  • Regulatory inspections
  • Circumstances beyond our reasonable control

Processing an order does not necessarily mean the order has been dispatched.

Customers will receive a shipping confirmation once the order has been handed over to our logistics partner.

3. Delivery Timelines

Estimated delivery timelines are provided solely for customer convenience.

Typical delivery timelines are:

Location

Estimated Delivery

Metro Cities

2–5 Business Days

Tier II & Tier III Cities

3–7 Business Days

Remote & Rural Areas

5–10 Business Days

These estimates may vary depending upon:

  • Courier partner performance
  • Weather conditions
  • Local restrictions
  • Public holidays
  • Government regulations
  • Natural disasters
  • Transport disruptions
  • Other unforeseen operational circumstances

Delivery timelines should not be interpreted as guaranteed delivery commitments.

4. Shipping Charges

Shipping charges, if applicable, are displayed during checkout before payment confirmation.

From time to time, YugVaidya may offer:

  • Free shipping promotions
  • Limited-time shipping offers
  • Minimum order value benefits

Such promotional offers are governed by their respective terms and may be modified or withdrawn without prior notice.

Additional charges may apply for:

  • Express delivery (where available)
  • Remote delivery locations
  • Special handling requests

Any applicable shipping charges will always be displayed before you complete your purchase.

5. Order Tracking

Once your order has been dispatched, you will receive shipping confirmation through the contact information provided during checkout.

Tracking information may be shared through:

  • Email
  • SMS
  • WhatsApp (where available)

Tracking updates are provided directly by our logistics partners and may occasionally experience delays.

If you do not receive tracking information within a reasonable period after dispatch confirmation, please contact our Customer Support Team.

6. Delivery Process

Deliveries are made by our authorized logistics partners to the shipping address provided during checkout.

To facilitate successful delivery, customers should ensure:

  • The shipping address is complete and accurate.
  • A valid mobile number is provided.
  • Someone is available to receive the package during expected delivery hours.

Our logistics partners may attempt delivery multiple times before returning the shipment to us, subject to their operational policies.

Delivery requirements may vary depending upon the courier partner and destination.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

YugVaidya shall not be responsible for delays, failed deliveries, additional shipping charges, or losses resulting from:

  • Incorrect addresses
  • Incomplete addresses
  • Incorrect PIN codes
  • Invalid phone numbers
  • Failure to provide necessary delivery information

If an order has not yet been dispatched, customers may contact us to request an address correction. While we will make reasonable efforts to accommodate such requests, we cannot guarantee modifications once order processing has commenced.

8. Failed Delivery Attempts

A delivery may be unsuccessful if:

  • The recipient is unavailable.
  • The address is incorrect or incomplete.
  • Delivery is refused by the recipient.
  • The courier cannot access the delivery location.

Where a shipment is returned to YugVaidya due to unsuccessful delivery attempts, customers may be responsible for any additional shipping charges incurred for re-dispatch, unless otherwise determined by YugVaidya.

Refund eligibility in such cases shall be governed by our Return, Refund & Replacement Policy.

9. Delivery Delays

Although YugVaidya strives to dispatch orders promptly, delivery may occasionally be delayed due to factors beyond our reasonable control.

These may include:

  • Extreme weather
  • Floods
  • Earthquakes
  • Pandemic-related disruptions
  • Government restrictions
  • Public holidays
  • Political unrest
  • Transportation strikes
  • Customs or regulatory inspections
  • Courier operational delays
  • Technical failures
  • Force majeure events

YugVaidya shall not be liable for delays arising from such circumstances.

We will, however, make commercially reasonable efforts to assist customers in tracking delayed shipments.

10. Partial Shipments

Where an order contains multiple products, YugVaidya reserves the right to dispatch the order in one or more shipments based on product availability, packaging requirements, warehouse operations, or logistical considerations.

If your order is shipped in multiple consignments:

  • You will not be charged additional shipping fees unless expressly communicated before dispatch.
  • Separate tracking information may be provided for each shipment.
  • Each shipment will be treated as an independent delivery for tracking purposes.

Partial shipments do not affect your rights under our Return, Refund & Replacement Policy.

11. Damaged, Tampered, Missing or Incorrect Deliveries

At YugVaidya, we take great care to ensure that every order is securely packed before dispatch.

We encourage customers to inspect their package immediately upon delivery.

If you receive a package that appears to be:

  • Damaged
  • Leaking
  • Tampered with
  • Incorrect
  • Incomplete
  • Opened before delivery

please notify us as soon as reasonably possible and, wherever practicable, within 48 hours of delivery.

To facilitate a prompt review of your request, we may ask you to provide:

  • Your order number.
  • Clear photographs of the package and product.
  • Photographs of the shipping label.
  • A description of the issue.
  • An unboxing video, where reasonably available.

Submission of the above information does not automatically entitle a customer to a replacement or refund. Each request is reviewed individually in accordance with our Return, Refund & Replacement Policy.

12. Lost Shipments

A shipment may occasionally be delayed or lost while in transit due to circumstances beyond the control of YugVaidya.

If your tracking information indicates no meaningful movement for an extended period, or if your shipment has not been delivered within a reasonable time beyond the estimated delivery period, please contact our Customer Support Team.

Where appropriate, we will:

  • Coordinate with the logistics partner.
  • Initiate a shipment investigation.
  • Keep you informed regarding the investigation.
  • Determine an appropriate resolution based on the findings.

Resolutions may include replacement, reshipment, refund, or another suitable remedy where warranted.

13. Delivery Confirmation and Transfer of Responsibility

Unless otherwise required by applicable law, responsibility for the shipment transfers to the customer upon successful delivery at the shipping address provided during checkout.

Delivery may be confirmed through one or more of the following methods:

  • Recipient signature.
  • One-Time Password (OTP), where supported.
  • Courier delivery confirmation.
  • GPS-based delivery verification.
  • Delivery photograph, where supported by the logistics partner.

Once delivery has been confirmed by the logistics partner, YugVaidya cannot be held responsible for loss, theft, or damage occurring after successful delivery, except where required under applicable law.

14. Refusal to Accept Delivery

Customers may refuse delivery only where there is a legitimate concern, including:

  • Visible package tampering.
  • Significant physical damage.
  • Incorrect recipient details.
  • Delivery of the wrong product.

Refusing delivery without a valid reason, or repeatedly refusing deliveries, may result in restrictions on future orders, including Cash on Delivery (COD) eligibility where applicable.

Where a shipment is returned due to an unjustified refusal, any refund or reshipment shall be subject to our Return, Refund & Replacement Policy.

15. International Shipping

Unless expressly stated on our website, YugVaidya currently ships only within India.

If international shipping becomes available in the future:

  • Customers shall be responsible for complying with the import laws of the destination country.
  • Customs duties, import taxes, brokerage charges, or other governmental fees shall generally be borne by the customer unless otherwise specified.
  • Delivery timelines for international shipments may vary significantly depending on customs clearance and local regulations.

YugVaidya shall not be responsible for delays, confiscation, or additional charges imposed by customs or foreign authorities.

16. Customer Support

If you have any questions regarding your shipment, delivery, or order status, our Customer Support Team will be pleased to assist you.

To help us respond efficiently, please keep the following information available:

  • Order number.
  • Customer name.
  • Registered email address.
  • Mobile number.
  • Description of your enquiry.

We aim to respond to customer enquiries as promptly as reasonably practicable during our business hours.

17. Changes to this Shipping Policy

YugVaidya reserves the right to modify, update, or replace this Shipping Policy at any time to reflect:

  • Changes in business operations.
  • Improvements in logistics processes.
  • Regulatory or legal requirements.
  • Changes to courier partnerships.
  • Operational enhancements.

The updated version will be published on our website together with the revised "Last Updated" date.

Continued use of our Services after such changes constitutes acceptance of the revised Shipping Policy.

18. Contact Information

If you have any questions regarding shipping or delivery, please contact us:

YugVaidya Wellness Private Limited

Registered Office:
S-3, Sector-A, Scheme No. 151 & 169B,
Indore - 452001, Madhya Pradesh, India

Email: info@yugvaidya.in

Website: https://www.yugvaidya.in

Business Hours:
Monday – Friday
10:00 AM – 6:00 PM (IST)

19. Our Shipping Commitment

At YugVaidya, we believe that every order represents the trust our customers place in us.

From careful packaging and quality checks to secure delivery through trusted logistics partners, we strive to ensure that every shipment reflects the same commitment to excellence that goes into crafting our products.

While unforeseen circumstances may occasionally affect delivery timelines, we remain committed to transparent communication, responsive customer support, and fair resolution of shipping-related concerns.

Thank you for choosing YugVaidya. We appreciate the opportunity to be part of your wellness journey.