Refund policy
Return, Refund & Replacement Policy
Effective Date: July 1, 2026
At YugVaidya, customer satisfaction is important to us. We take great care in ensuring that every product is carefully inspected, securely packaged, and dispatched in good condition.
As our products are personal care and Ayurvedic wellness products intended for individual use, this Return, Refund & Replacement Policy has been established to protect both our customers and product safety.
By placing an order on our website, you agree to the terms outlined in this policy.
1. Eligibility for Returns
Due to hygiene, safety, and quality considerations, TapoShakti and other personal care or wellness products purchased from YugVaidya are generally not eligible for return once delivered, except in the circumstances specifically mentioned in this policy.
We accept return or replacement requests only if:
- You receive a damaged product.
- You receive a defective product.
- You receive the wrong product.
- The product has leaked during transit.
- The product is expired at the time of delivery.
- The package appears to have been tampered with before delivery.
- The product is materially different from what you ordered.
To be eligible, the request must be submitted within 48 hours of delivery.
2. Conditions for Return or Replacement
To process your request, you may be required to provide:
- Order number.
- Proof of purchase.
- Customer name.
- Clear photographs of:
- Outer packaging
- Shipping label
- Product received
- Damage or defect
- An unedited unboxing video, where reasonably requested for verification.
Products should not be intentionally damaged, altered, or misused after delivery.
YugVaidya reserves the right to reject claims where insufficient evidence is provided or where misuse is reasonably identified.
3. Products That Cannot Be Returned
For hygiene, quality, and customer safety reasons, we do not accept returns in the following situations:
- Products that have been opened or used.
- Products without original packaging.
- Products damaged due to improper handling after delivery.
- Products purchased during clearance or special sale events (unless damaged or defective).
- Gift cards.
- Complimentary promotional items.
- Products returned without prior approval from YugVaidya.
- Requests made beyond the applicable reporting period.
4. Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, leaked, expired, tampered with, or you receive an incorrect item, please contact us within 48 hours of delivery.
Email:
Please include:
- Order Number
- Name
- Contact Number
- Description of the issue
- Photographs of the product
- Packaging photographs
- Shipping label photograph
- Unboxing video (if available)
Our customer support team will review your request and may approve:
- Replacement
- Refund
- Store Credit (where applicable)
Our decision will depend upon verification of the claim.
5. Return Approval Process
Every return request is individually reviewed by our Quality Assurance Team.
Approval is subject to verification.
If approved:
- We will provide return instructions where necessary.
- In certain cases, we may not require the product to be returned.
- In some situations, we may arrange pickup through our logistics partner.
- Where pickup is unavailable, customers may be requested to ship the product to an address provided by YugVaidya.
Products returned without prior authorization may not be accepted.
6. Replacements
Where a replacement is approved, YugVaidya will dispatch a replacement product at no additional cost, subject to product availability.
If the same product is unavailable, we may, at our discretion:
- Issue a refund.
- Offer store credit.
- Offer an alternative product of equal value with your consent.
7. Refunds
Refunds are issued only after the claim has been reviewed and approved by YugVaidya.
Approved refunds will be processed through the original payment method used while placing the order whenever reasonably possible.
Depending upon your payment provider, banks or payment gateways may require additional processing time after the refund has been initiated.
Typically:
- UPI refunds: 3–5 business days
- Credit/Debit Card refunds: 5–10 business days
- Net Banking: 5–10 business days
- Wallets: As per wallet provider policies
If the original payment method is no longer available, YugVaidya may request additional information to process the refund through an alternate legally permissible method.
8. Cancellation of Orders
Orders may be cancelled before they are dispatched from our warehouse.
Once an order has been shipped, it cannot ordinarily be cancelled and will instead be governed by this Return, Refund & Replacement Policy.
YugVaidya also reserves the right to cancel any order in circumstances including but not limited to:
- Pricing errors.
- Stock unavailability.
- Suspected fraudulent transactions.
- Incomplete customer information.
- Regulatory restrictions.
- Force majeure events.
Where payment has already been received, any applicable refund will be processed accordingly.
9. Non-Refundable Situations
Refunds will generally not be provided for:
- Customer dissatisfaction based solely on personal preference.
- Change of mind after delivery.
- Incorrect product ordered by the customer.
- Incorrect shipping address provided by the customer.
- Failure to receive delivery due to customer unavailability.
- Delay caused by incorrect information supplied by the customer.
- Minor packaging variations that do not affect product quality.
- Natural variations in colour, fragrance, or appearance that may occur in herbal and Ayurvedic products.
10. Fraud Prevention
YugVaidya reserves the right to investigate any return or refund request.
Claims that appear fraudulent, abusive, repetitive, misleading, or inconsistent with this policy may be rejected.
Where misuse of our return policy is reasonably suspected, we reserve the right to restrict future purchases or refuse service in accordance with our Terms & Conditions and applicable law.
11. Contact Us
For any questions regarding returns, refunds, or replacements, please contact us:
YugVaidya
Customer Support Email: info@yugvaidya.in
Website: https://www.yugvaidya.in
Business Hours:
Monday - Friday
10:00 AM – 6:00 PM (IST)
Our Commitment
At YugVaidya, we are committed to delivering premium Ayurvedic wellness products with the highest standards of quality, safety, and customer care. Every return or refund request is reviewed fairly, transparently, and in good faith, with the aim of providing a positive customer experience while maintaining the integrity and safety of our products.